Offering tailor-made technical, operations and legal solutions, COLUMBIA Cruise Services is committed to its cruise clients’ success and its own sustainable practices.

COLUMBIA Cruise Services (CCS) was established in 2014 by Schoeller Holdings Group as a specialist in the management of cruise vessels. While the Group has managed passenger vessels, expedition vessels and luxury yachts for over 30 years, the formation of CCS enabled it to provide a broader scope of tailor-made cruise and hotel services to this important market.

CCS’s services include:

  • technical management
  • crew management
  • cruise vessel and port operations management
  • hotel and catering management
  • newbuilding and conversion supervision
  • all types of marine insurance and claims handling
  • legal support.

CCS also oversees and manages megayacht newbuilds, refits and conversion projects. Just like its operations in the cruise vessel sector, an elite team of experts will consult and support the client at all times. CCS ensures that megayachts under its management are always fit for service, well equipped and ready to sail.

Expert personnel

Understanding the needs of the dynamically changing cruise market has helped CCS not only triple the number of vessels it has under full management, but also quadruple the number of employees working in the company. Its expert teams oversee the complete portfolio of a vessel’s technical and operational needs, and comply with increasingly strict safety, health, hygiene and environmental requirements.

When it comes to sea staff, CCS only employs highly qualified and experienced seagoing personnel, carefully selected by its global network of crewing offices and agencies. It selects and recruits the highest standard of seafarers for deck and engine to ensure the safe operation of vessels, the safety of personnel and the prevention of maritime pollution.

Committed to the environment

CCS is committed to making its quality-management systems as effective as possible to provide the best service to customers. The company is in full compliance with ISO 9001:2008, 14001:2004, ISO 50001 and OHSAS 18001.

Compliance with ISO 9001:2008 certifies that a company takes a comprehensive approach to improving its business performance by using transparent processes and risk-based evaluations. ISO 14001:2004 provides a framework through which an organisation can deliver environmental performance improvements in line with its environmental policy commitments. While ISO 14001 is a generic standard for the environment, certification for ISO 50001 also means that a company focuses specifically on continuous improvement in energy efficiency and the reduction of greenhouse gas emissions. This helps organisations save money as well as conserve resources and tackle climate change. To raise safety standards for seafarers and shore-based personnel, CCS has also implemented OHSAS 18001 standards.

Achieving compliance with these standards has paved the way for CCS to become a member of the world’s largest cruise industry trade association, CLIA. Membership of CLIA will provide CCS with greater recognition for its quality management and sustainable practices within the industry. CLIA is a leading authority within the global cruise community that supports policies that foster a safe, secure, healthy and sustainable cruise ship environment.

Tailored for success

CCS aims to boost clients’ organisations through proactive contribution to their success. This value-added approach is achieved with:

  • dedicated cruise teams
  • tailor-made services
  • tailor-made management-fee structures
  • cost-efficiency
  • online dedicated client portal.

Ensuring that clients maintain control by adhering to their brand identity and operational guidelines, CCS is committed to delivering quality services in a trusted and transparent manner.