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| Our exclusive panel, including Terry Dale, President of the CLIA; Stein Kruse, President, Holland America, give their market predictions for 2011 and Frank De Rio Chairman & CEO of Oceania Cruises. |
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| With the upcoming launch of the Queen Elizabeth, Peter Shanks, the new president and managing director of Cunard Line, explains the iconic operator’s new strategy. |
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| The top 20 most influential people in the cruise industry in 2011. |
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| We profile Cunard’s MS Queen Elizabeth project due to be completed in October 2010 and talk to Fincantieri’s and Stephen Payne, Vice President Chief Naval Architect, Carnival Corporate Shipbuilding and Fincantieri’s Corrado Antononi. |
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Despite having an almost identical interior arrangement to its sister ship Queen Victoria, Cunard’s new Queen Elizabeth will have an entirely different interior decor that will pay tribute to the two previous Cunard Queen Elizabeths and will have many art deco touches. We profile the interior design of the project. |
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| New trends in bars operations at sea. We talk to Ken Taylor, director, restaurant operations at RCI and Tony Egger, Director of Culinary & Beverage Operations at Seabourn Cruise Line and Cyrus Marfatia, VP, Food & Beverage at Carnival. |
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| Ship chandlers. We compare the large multinational turnkey ship chandlers with smaller outfits that offer a more personal touch and examine the differences of sourcing food & beverage products from both. We talk to Ben Wolber, Director, Fleet Purchasing and Logistics, Oceania Cruises |
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| Norwegian Cruise Line is wooing solo passengers with a completely new concept on board their largest Freestyle Cruising ship to date. Norwegian Epic, which launches in July, has the first staterooms designed and priced for single occupancy and will set new standards for onboard amenities. We examine how to create a solo guest experience with Norwegian Cruise Line’s CEO Kevin Sheehan. |
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| We examine the new generation of onboard spas and what is on offer to guests examining Royal Caribbean’s Vitality At Sea, Disney Magic’s Vista Spa and The Spa at Seabourn. We talk to Frank Byrne, VP, Hotel Operations at RCI and Sabine Muhlberger, director of onboard revenue at Seabourn Cruises. |
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| Bill Prince, Entertainment Director at Holland America, discusses how Holland America has developed new guest amenities for passengers onboard the Nieuw Amsterdam. |
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| Casino and gaming operations. We discuss increasing revenue onboard with Olaug Strand, Manager, Enrichment & Entertainment Programs, Regent Seven Seas Cruises and Sabine Muhlberger from Seabourn Cruise Lines. |
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| The latest developments in onboard franchises and how to appeal to all tastes at sea. |
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| We examine the implications of a new EU Directive on Sulphur fuels, where from 1 January 2010, ships at berth in European Community ports will be requested to use marine fuels with a sulphur content not exceeding 0.1% by mass. How are operators/owners responding to the new change? We ask Captain Rene Roussel, VP, Nautical & Compliance at Holland America what the logistical issues and the economic repercussions are going to be. |
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| Wärtsilä has with Aker Yards, recently designed a cruise ship concept using LNG as fuel. We talk to the shipbuilders and the cruise executive including Javier Alegre, Manager, New Generation at RCI, and ask what is a viable fuel alternative for the industry. |
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| The growth of social networking in the success of cruise marketing campaigns. We talk to Jim Berra, Senior VP Chief marketing Officer at Carnival Cruise Lines and Tim Rubacky, Senior Director of Corporate Communications at Oceania Cruises. |
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| We examine the new generation of IT systems from reservation to supply chain management software. |
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| Successful onboard hotel operation strategies. With reduced ticket prices and pickier guests, onboard hotel operations have a big challenge to stimulate revenues while keeping passengers satisfied. We examine how the cruise lines and how to adapt to the ever changing needs of passengers. We talk to Thomas Mazloum, senior vice president of hotel operations for Crystal Cruises, Ross Henderson, Director of Onboard Revenue at Cunard and MSC Cruises’ Corporate Hotel Manager Tim Skinner. |
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| We examine the need for all cruise lines to improve the level, quality and variety of hotel technology offered across all cabins so they can successfully compete with the best land based hotels with comment from Christopher Prelog, Director of Hotel Operations at Seabourn Cruise Lines. |
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| Fleet purchasing and procurement strategies in new, undeveloped destinations. We talk to Eugene Marino, Director, Fleet Purchasing and Logistics at Oceania Cruises and Richard Paulsen, Manager, Purchasing at Crystal Cruises. |
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| We examine the growth of specialist expedition and discovery cruising and the challenges facing operators. We talk to Hans Rood, Vice President, Global Sales, Hurtigruten ASA and the International Association of Antarctica Tour Operators. |
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| The major challenges facing deployment strategies over the next decade are debated by a panel including Diana Block, VP, Destination, Development and itinerary planning at Royal Caribbean International. |
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| Increased criminal activity and a growing cruise industry means that ports worldwide are stepping up their security levels. We talk to Glenn Wiltshire, Port Everglades, Delores Rois, Port of Vigo and Norbert Taatgen, Port of Amsterdam, about why communication and working relationships are so important. |
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| Environmental compliance challenges for the cruise industry in a post COP15 world discussed by Terry Dale, President of the CLIA and James Garrett, Director of Compliance Programs at Holland America. |
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| We look at the implications of Solas 2010 with a panel of cruise leaders |
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In the wake of the Haiti earthquake we examine the cruise lines response and the moral responsibilities that cruise lines have to the poorer countries the countries they operate from, with opinions from leading executives including Sally Andrews, Manager, Corporate Giving, at Holland America. |
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| In the light of piracy attacks we examine how best to protect your cruise ship and talk to security experts as well as Robin Lindsay, EVP of Vessel Operations, Regent Seven Seas Cruises |
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The challenges of increased screening and checks onboard cruise ships both on staff and passengers. We talk to Captain Howard Newhoff, Manager, Security at Royal Caribbean International. |
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Editorial content is subject to change |
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