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The shipping
forecast
Gregg Michel of Crystal Cruises and
Kevin Sheehan of Norwegian Cruise
Line look back on a tough year, and
discuss what the next one might bring. |
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Made in Italy
The European cruise industry enjoyed
a record year in 2010, helped in no
small part by the continuing successes
of Costa Crociere, its largest group.
Chairman and CEO Pier Luigi Foschi
discusses new ships, Italian heritage
and cultural identity. |
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Refitting the bill
The industry is steeling itself for a
deluge of cruise ship refurbishments;
Royal Caribbean’s Kevin Douglas and
Carnival’s Peter Fetten explain how
operators are preparing themselves. |
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Designed to perfection
Stirling Design International’s Thibaut
Tincelin explains how attention to
detail in concept and construction
helped cruising yacht Le Boreal to
exceed expectations. |
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Exit strategy
Cruise ship evacuations are a rarity,
but operators are always looking for
ways to improve their emergency
procedures. Royal Caribbean’s
Chris van Raalten and Princess
Cruises’ Paul Debnam discuss
the latest thinking. |
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The challenge of the
green agenda
Environmental issues are at the top of
the cruise industry’s priority list, not
least because of the rising tide of
regulation. Cruise lines have invested
heavily in new technology, better
processes and training, but still face a
huge task to stay compliant. |
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Make the connection
In such a customer-facing, trend-driven
industry, IT’s behind-the-scenes role,
underpinning and improving the guest
experience, is often overlooked. Giuseppe
Flammia, chief information officer at MSC
Cruises, talks about the importance of
business partnering and why visibility
and integration are essential when
driving operational performance. |
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Crystal clear inspiration
Keith Rushbrook of II By IV Design
Associates, principal designer behind
the $25 million refurbishment of the
Crystal Serenity, reveals why it was
necessary to look beyond the cruise
industry for inspiration. |
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Designer dining
As cruise lines increase their food offer,
we ask Carnival UK’s Steve Williams,
HAL’s Rudi Sodamin and MSC’s Enrico
Borniotto if celebrity chefs are now de
rigueur on board. |
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Knowledge is power
Cruise ships are returning to Egypt and
Tunisia, but the Arab Spring revolutions means for
costs, itineraries and
port infrastructure. |
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Size it up
The cruise industry’s investment
in new vessels is being directed
towards larger ships. We talk to
NCL’s Crane Gladding, Disney’s
Karl Hotz and Cruise Europe’s Jens
Skrede to find out what this trend |
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New wave attractions
Guests are being treated to films and
theatre shows in surroundings that
supersede their onshore counterparts.
Cunard’s Martin Lilly and MSC
Cruises’ Gennaro Parlato delve into
the latest trends. |
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World Cruise Industry Review
2011 Vol. 2
